iDub Troubleshooting
What do you do when audio driver does not install automatically
If you are installing iDub on a system using macOS version 10.14.2 or earlier, you must install an additional audio driver by right-clicking on iDub Driver Installer and clicking Open in the context menu. 💡Audio drivers will be installed automatically for later versions of macOS.
[iDub (Mac)] How to Remove iDub Virtual Device
Right click on the Finder icon on the dock to open a contextual menu.Click on Go to Folder.Enter /Library/Audio/Plug-Ins/HAL as the path.Remove iDub virtual device drivers: iDub_VT1.driveriDub_VT2.driveriDub_VT3.driveriDub_VT4.driveriDub_VT5.driveriDub_VT6.driveriDub_VT7.driveriDub_PLAYBACK.driver
User doesn’t have Access on creating new Projects on iDub
Once Users were able to login and access iDub App on their devices, it doesn’t mean that they already have full admin access of the Application itself. Some users were reporting that they can login to iDub but unable to create new Projects if they want to. For this kind of issue, They may be…
iDub giving an error message ” Project is Expired “
If Some user’s were reporting about a newly assigned project to them but iDub App giving an error message saying that the Project is already expired, We assume that the first thing they’re going to do is to have it reported to us immediately and will definitely mention that there is something wrong within the…
What to do when Google sign in fails.
If Google sign in fails there may be a variety of reasons. If sign in fails, you can wait and try again later or try using VPN to attempt the sign in using a proxy.
[iDub (Mac)] The recorded audio clips are stuck on ‘Recording’ status
If ‘Count Off’ is enabled in Pro Tools’s MIDI Controls, it may cause the status of recorded clips to be stuck on ‘Recording’. Disable the option to ensure that the status is updated properly.
[iDub (Mac)] Pro Tools lags or runs slowly.
If Pro Tools performance is hindered significantly disable ‘Minimize Additional I/O Latency’ option from Setup > Playback Engine.
[iDub (Mac)] Audio playback issues from Pro Tools
If there is an audio playback issue and no sound is heard from Pro Tools, open up Setup > Playback Engine and select ‘Pro Tools Aggregate I/O’ as the playback engine.
What can you do when the voice talent hears his or her own voice?
You can change the blend option to control the balance between microphone’s monitoring volume level and media volume level. Change the blend mode by pressing on the button located above the volume gain.
Checking your connections
To check if your devices are connected properly, read below: First, make sure that the iPad is connected with Apogee microphone and an earphone is connected to Apogee microphone. If the microphone is connected properly, the led bulb on the microphone will be light up in green and display the volume level. If the microphone…
[iDub (Mac)] Video playback works on Pro Tools but it doesn’t play on voice talent’s device.
If you are able to play the video on Pro Tools, but the video does not play on voice talent’s device, you want to first check that the zerotime set for the video on MSX and the start time on Pro Tools matches each other. If they do not match each other, make changes to…
What can be the reason for watermarking taking a long time?
iDub ensures that the content being used for the project is protected by taking the video and burning the watermark inside the images. Processing time may vary depending on the duration, resolution, and file size of the video being rendered. If the watermarking takes longer than the displayed estimated completion time on screen, contact our…
[iDub Lite] Processing for export is stuck or is taking a long time
After upload is initiated for export, both the engineer and voice talent needs to leave iDub on for the clips to be uploaded. If the upload is interrupted, application will wait for the upload to be finished before preparing the export. You can continue the export at any time by opening iDub again to restart…
[iDub (Mac)] Voice talent’s voice is breaking up and there are noises
From engineer’s side, open Audio MIDI Setup application. Disable and re-enable the “Drift Correction” for the voice talent’s virtual device to normalize the settings.
Why did the microphone’s volume change?
Whenever the voice talent re-enter a project, the microphone’s level is set back to default. Voice talent should avoid changing the gain using the knob found on the Apogee microphone and the engineer should control the volume using the controls found in iDub.
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